Privacy Policy
Our contact details
Business: Fruit Geek Ltd
Address: The Engine House, 2 Veridion Way, Erith, DA18 4AL
Phone Number: 01322 838147
E-mail: admin@fruitgeek.co.uk
Website: https://fruitgeek.co.uk
For the purposes of the UK General Data Protection Regulation 2021 Genius Store UK Ltd (GSUK) trading as Fruit Geek is the data controller. In this document we refer to Fruit Geek and this includes GSUK.
This policy (together with our Terms and Conditions and our Privacy Policy and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you may provide to us, will be processed by us.
Why Fruit Geek Collects Personal Information
In the normal course of our business we collect personal information to enable us to conduct business with you either as a client, a supplier or service provider or to employ you as a permanent or temporary employee.
The Type of Personal Information We Collect
Customer or Enquiry Information
| Why do we collect | Personal information we collect |
|---|---|
| You are an existing customer for: 1. iMac and MacBook repairs; or 2. Business IT Support; or 3. We are submitting a proposal to you that may lead to you becoming a business IT support customer; or 4. you have submitted an enquiry to us by filling in our Contact Us page or Check in my Mac page |
First name, Last Name, Business Name, Phone number, Email address, Address, Bank sort code, Bank account number, Credit card number, CVV code, Credit card expiry date, First and last name of the person who referred you |
Supplier Information
| Why do we collect | Personal information we collect |
|---|---|
| You are an existing supplier or service provider to Fruit Geek or are proposing to us to become a supplier or service provider | First name, Last Name, Business Name, Phone number, Email address, Address, Bank sort code, Bank account number |
Employee Information
| Why do we collect | Personal information we collect |
|---|---|
| You are a permanent employee, temporary employee or a contractor and we need this information to pay you, to carry out our legal obligations for accounting reporting and payments to HMRC | Contact name, Email address, Address, Business name (if contractor), Business address (if contractor), Bank account number, Sort code, National Insurance number, Right to work in the UK check, Performance appraisal information |
Applying to Work for Fruit Geek
| Why do we collect | Personal information we collect |
|---|---|
| You are applying to work for Fruit Geek and we need this information to complete the recruitment process and make a decision on your application. The information includes previous employer information for reference purposes | Contact name, Email address, Address, Business name (if contractor), Business address (if contractor), Right to work in the UK check, Reference information, Previous employer business name, Previous employer contact, Previous employer phone number, Previous employer email address, Previous employer address |
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you to enable us to do business with you, submit a proposal to you or employ you. The table below detail the information collected and our lawful basis for collecting it and processing it as defined by the UK GDPR or subsequent data protection regulation or law.
| Information Collected | Why was it Collected | Lawful Basis |
| Customer/potential customer information | To enable us to do business with you | Necessary for the purpose of Contract and Legitimate Interests |
| Supplier / Service Provider information | ||
| Employee information | To enable us to recruit you and employ you |
Additional Anonymised Information
Additional information is collected by us indirectly from cookies on our website to make the website work and work more efficiently, analyse how our website is used and to improve your visitor experience. Cookies are small text files that are placed on your computer by you visiting our website.
Anonymised information means you cannot be identified as a living person from this information.
| Anonymised Information | Why do we collect it |
|---|---|
| Anonymised user ID | To detect if the user has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR compliance of the website |
| Anonymised user ID | To store the user’s cookie consent state for the domain |
| Anonymised user ID | Generates statistical data on how the visitor uses the website |
| Anonymised user ID | Collects data on the number of times a user has visited the website |
| Anonymised user ID | We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. Read more at YouTube’s embedding videos information page. |
| Anonymised user ID | To track views of embedded YouTube videos. |
| Anonymised user ID | Information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. |
Sharing of the Personal Information we Collect
We may share the personal information we collect with the following organisations and the table below details the information we may share, who with, where and what are adequate data protection controls in place.
| Information | Who Shared With | Why | Country | Data Protection Adequacy |
|---|---|---|---|---|
| Customer Information | ||||
| Contact name | Servably Inc t/a RepairShopr.com | CRM | USA | SCC’S |
| Phone number | Servably Inc t/a RepairShopr.com | CRM | USA | SCC’S |
| Email address | Servably Inc t/a RepairShopr.com | CRM | USA | SCC’S |
| Address | Servably Inc t/a RepairShopr.com | CRM | USA | SCC’S |
| Bank Sort Code | GoCardless | Process Payment | EU / EEA | EU GDPR, UK GDPR |
| Bank Account Number | GoCardless | Process Payment | EU / EEA | EU GDPR, UK GDPR |
| Credit card Number | GoCardless | Process Payment | EU / EEA | EU GDPR, UK GDPR |
| Credit card expiry date | GoCardless | Process Payment | EU / EEA | EU GDPR, UK GDPR |
| Credit card CVC number | GoCardless | Process Payment | EU / EEA | EU GDPR, UK GDPR |
| Supplier, Service Provider or Contractor | ||||
| First & Last Name | Intuit Quickbooks | CRM | USA | SCC’S |
| Email address | Intuit Quickbooks | CRM | USA | SCC’S |
| Phone number | Intuit Quickbooks | CRM | USA | SCC’S |
| Address | Intuit Quickbooks | CRM | USA | SCC’S |
| Bank Account Number | GoCardless | Process Payment | EU / EEA | EU GDPR, UK GDPR |
| Credit card Number | GoCardless | Process Payment | EU / EEA | EU GDPR, UK GDPR |
| Employee | ||||
| First & Last Name | Outsourced Accountant | Process Payment | UK | UK GDPR |
| HMRC | Tax Regulation | UK | UK GDPR | |
| Email address | Outsourced Accountant | Process Payment | UK | UK GDPR |
| Address | Outsourced Accountant | Process Payment | UK | UK GDPR |
| National Insurance number | Outsourced Accountant | Process Payment | UK | UK GDPR |
How we store your personal information
Your information is securely stored in our financial and CRM systems which are cloud based systems. GDPR compliance is provided by the ICO SCC’s as documented in section Sharing of the Personal Information we Collect.
| Information | Why We Retain it | How Long For |
|---|---|---|
| Customer information | Statutory accounting & tax regulation To assist us in providing our services |
7 years after last transaction |
| Enquiry information | To answer the query and allow for follow up | Less than 3 years |
| Supplier / service provider information | Statutory accounting & tax regulation | 7 years after last transaction |
| Employee information | Statutory accounting & tax regulation | 7 years from cessation of employment |
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the details for the data controller at the start of this document if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information we welcome the opportunity to resolve your concerns, you can make a complaint to us at:
Name: James Stockdale
Business: Fruit Geek Ltd
Address: The Engine House, 2 Veridion Way, Erith, DA18 4AL
Phone Number: 01322 838147
E-mail: admin@fruitgeek.co.uk
If you are still dissatisfied with how we have used your data you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk